Pramyan
Account

Terms & Conditions

Effective Date: 15th of NOV 2025

Overview & Privacy Notice

These terms apply to all Users who access the Pramyan Platform the Application, the website www.pramyan.com and any other associated applications, products, and services operated. Please read and understand this Policy before submitting any Personal Information.

By submitting Personal Information you expressly consent to the collection, use, processing, and storage of such information in accordance with this Policy and applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

Third-party websites or applications linked from our services may place cookies, collect data, or request personal information. The Company is not responsible for third-party privacy practices or content. Inclusion of links does not constitute endorsement. We encourage you to review third-party privacy policies.

We have implemented reasonable technical and organizational safeguards to protect Personal Information from unauthorized access, misuse, disclosure, alteration, unlawful destruction, or accidental loss, in line with the DPDP Act.

We will not use, share, or transfer your Personal Information except as described in this Policy or as required under applicable law. You have rights to access, correct, and withdraw your consent; requests will be processed in accordance with the DPDP Act.

By registering, booking a demo, or subscribing, you agree to this T&C. If you do not agree, please do not use the Application. For questions, contact: support@pramyan.com

1. General Provisions

  • The Application and Services are provided for personal and non-commercial use only. Other uses are prohibited without our written consent.
  • You may download, install, and use the Application free of charge. Certain Services, including subscription plans, are chargeable.
  • The Company may update these T&C, introduce new features, or revise pricing at any time. We will not charge you without obtaining your explicit consent.
  • You may receive notifications about changes to T&C, new features, and important security updates.

2. Eligibility

  • You must be at least 18 years of age to enter into financial transactions.
  • If you are under 18, you may only use the Application and Services with parent or guardian consent. All purchases must be made by a parent/guardian.

3. Demo and Communication Consent

By providing your mobile number and booking a demo, you expressly consent to receive calls, SMS, WhatsApp messages, and emails from our advisors to schedule demos, explain products, and discuss enrollment.

You may withdraw this consent at any time by replying STOP to SMS/WhatsApp or emailing support@pramyan.com.

You will still receive service-related communications (class reminders, invoices, security notices) while you are subscribed.

4. Subscriptions, Payments, and Refunds

  • Services are provided on a subscription basis (monthly or as specified at purchase).
  • Payments are processed through secure, RBI-compliant third-party payment gateways. The Company does not store full card or UPI credentials.
  • Refunds, if applicable, are subject to the discussion and agreement at the time of enrollment.

5. User Liability

  • You are responsible for keeping your login credentials secure and managing your profile settings.
  • You may not share accounts, impersonate others, or misuse the Application.
  • You must comply with all applicable laws and respect intellectual property rights.
  • If violations are detected (including fraudulent activity or misuse), the Company may restrict or terminate your access immediately.

6. Company Liability

  • The Application requires internet connectivity. We are not responsible for connection issues or operator fees.
  • The Application and Services are provided “as is”, without warranties of any kind.
  • We are not responsible for errors, device incompatibility, downtime, or third-party actions.
  • To the maximum extent permitted by law, the Company is not liable for indirect or consequential damages, including loss of data, missed classes, or interrupted service.

7. Intellectual Property

All intellectual property rights in the Application, including software, design, educational materials, videos, trademarks, and logos (“IP Assets”), are owned by or licensed to the Company.

8. Termination

The Company reserves the right to suspend or terminate your account if you:

  • Violate these T&C,
  • Misuse the Services, or
  • Engage in unlawful or fraudulent activity.

9. Governing Law and Jurisdiction

This T&C is governed by the laws of the Republic of India. Courts in Chennai, Tamil Nadu shall have exclusive jurisdiction over disputes.

10. User Consent

By registering, booking a demo, or subscribing, you expressly agree to provide your personal data to the Company and consent to its processing in accordance with the Privacy Policy.

11. Classes & Attendance

Offline 1:1 tuition sessions are scheduled based on mutual agreement between Pramyan and the parent/student. Online group classes follow a fixed timetable, and students are expected to attend as per schedule.

12. Tutor Policy

All tutors are verified, trained, and assigned by Pramyan. If there is a concern regarding a tutor's teaching, behaviour, or performance, Pramyan will first attempt to resolve the issue through feedback, support, or corrective action. A tutor will be changed only if the issue remains unresolved after corrective steps. There is no tutor change limit and no extra fee, as long as the concern is valid and genuine.

13. Assessments & Reports

Pramyan will conduct regular tests and share progress reports to track the student's performance.

12. Conduct & Safety

Students and parents are expected to maintain respectful behaviour with tutors and staff.

Any abusive language, harassment, misuse of class recordings, or violation of Pramyan policies may result in suspension or termination of services without any refund.

13. Recordings

Online class recordings (where applicable) may be made available for revision purposes.

These recordings are only for the student enrolled and cannot be downloaded, copied, or shared with anyone else.

Refund Policy

We provide personalised learning programs through dedicated 1:1 and 1:4 batch formats at Pramyan. Each student’s program involves academic assessment, personalised learning planning, educator allocation, scheduling, and preparation of customised learning resources.

Due to the personalised nature of our programs and the limited availability of educator slots, we follow the below refund policy.

1. Before Program Commencement

Parents are encouraged to attend the demo session, understand our teaching methodology, review the program structure, and clarify any queries before enrollment.

Once enrollment is confirmed and the student’s learning slot, educator allocation, and academic planning process are initiated and the booking is considered confirmed.

Any cancellation request before the first scheduled class will be reviewed on a case-by-case basis. Administrative charges and costs already incurred towards onboarding, assessment, planning, or resource preparation may be deducted before processing any eligible refund.

3. Service Commitment

We are committed to delivering the services promised at the time of enrollment.

If Pramyan is unable to provide the committed services, parents may raise a concern with our support team. After reviewing the concern, appropriate corrective action or resolution may be provided.

5. 90 days refund T&C

A student who opted for a three-month subscription and above is only eligible for it. To remain eligible for the guarantee, students and parents must consistently fulfill all program requirements throughout the subscription period, including:

  • 100% class attendance and active participation
  • Timely completion of homework, worksheets, and assessments
  • Camera-on participation during live classes
  • Implementation of tutor feedback and recommendations
  • Attendance at all scheduled Parent-Teacher Meetings
  • Timely sharing of school updates, report cards, and examination schedules
  • Active parent communication and programme involvement

2. After Program Commences

Once classes commence, the fees paid are non-refundable and non-transferable. This is because the program includes dedicated educator time, reserved batch capacity, personalised lesson planning, assessments, academic tracking, and ongoing support that are allocated specifically for the enrolled student.

Refunds will not be applicable in cases including:

  • Student or parent discontinuing the program due to personal reasons
  • Change in school schedule or extracurricular commitments
  • Student’s irregular attendance
  • Failure to complete assigned homework, worksheets, or assessments
  • Lack of participation in the recommended learning process
  • Change in personal preferences after enrollment

4. Student & Parent Responsibility

Personalised learning outcomes require active participation from both the educator and the learner. Parents and students are expected to:

  • Ensure regular attendance
  • Complete assigned academic tasks
  • Participate in assessments
  • Maintain communication with the academic team
  • Follow the recommended learning plan

Failure to meet these responsibilities may impact academic outcomes and will not qualify as grounds for a refund.

By enrolling in Pramyan, parents acknowledge that personalised learning requires commitment from both parties and agree to the terms mentioned above.

Teacher/Mentor Terms & Conditions – Pramyan

1. Onboarding & Document Verification

The teacher must provide valid personal, academic, and professional documents during onboarding. Any forged, incomplete, or misleading information may result in immediate termination without payment.

2. Professional Conduct & Teaching Standards

Teachers are expected to maintain discipline, punctuality, and professionalism in every class. This includes proper lesson delivery, completion of syllabus, assessments, and student progress updates when instructed.

3. Class Schedule & Attendance

Teachers must follow the schedule assigned by Pramyan. Unapproved delays, frequent absences, or repeated rescheduling may lead to payment deductions or removal from teaching duties.

4. Quality & Feedback Compliance

Feedback from students and parents must be accepted. If academic, behavioural, or performance concerns arise, the teacher must cooperate in improving delivery. Ignoring feedback may result in reassignment or termination.

7. Payment & Deductions

Payment will only be made for successfully completed classes as per the agreed structure. Uninformed absences, policy violations, or incomplete syllabus may result in partial or withheld payment.

8. Termination & Notice

If a teacher wishes to discontinue, a 30-day prior written notice is required to avoid disruption for students. Leaving without notice will result in loss of final payout and future hiring ban. The company may terminate immediately in cases of misconduct, negligence, or breach of policy.

9. Confidentiality & Data Safety

All student information, communication records, study content, and company data must be kept strictly confidential. Sharing data outside Pramyan is not allowed and is punishable under Indian IT & Data Protection laws.

10. Contract Updates & Acceptance

Pramyan reserves the right to modify or update policies when required. Continued teaching after updates will be treated as acceptance of revised terms.